Customer Service
Ready to hit the slopes? Need to make a change to your plans? Give us a call, we're happy to help.
Email
Have questions about your travel planning? Need more information about a specific destination? Whatever your question, email our Internet Help Desk anytime and one of our highly trained representatives will be happy to assist you. Your email will be answered within 24 hours. CustomerService@MountainVacations.com
Phone
Want to speak with one of our Customer Care Specialists to:
- Answer any of your travel planning questions
- Book your travel*
- Make changes to a previously booked reservation
- Cancel a previously booked reservation
To speak with one of our Customer Care Specialists, please call 800-775-7995.
If you're calling to make a reservation, please have all of your information available including desired travel dates, departure city, destination, and number of people traveling.
If you need to make changes to or cancel your existing reservation, please be sure to have your reservation number ready prior to calling.
* Travel booked though a Customer Care Specialist is subject to a service fee.
24-Hour Travel Assistance
Even the most well thought out and planned trips can have unforeseen issues and Mountain Vacations is prepared to help you if the need arises. Please contact our 24-hour Customer Service department at 800-775-7995 if you do need assistance anytime during your trip or email us at ,a href=mailto:duringtravel@MountainVacations.com>DuringTravel@MountainVacations.com.
After Travel Assistance
We'd love to hear how your trip went. Whether your trip was the best ever or not so hot, your input is important to us. Email our After Travel Desk at AfterTravel@MountainVacations.com to tell us about your trip; to send your comments; or to send your suggestions on how to improve our web site or processes. After all, we know that Mountain Vacations is nothing without our customers.
Customer Service Mailing Address
If you would like to send us a letter, please mail to:
Mountain Vacations
Attn. Customer Service
8969 N. Port Washington Rd
Milwaukee, WI 53217